討論的技巧
上星期開會, 討論十分激烈, 其中一位同事什為氣憤, 竟然中途黑面離場。 在矽谷工作多年, 還是第一次遇見此種情況。 開技術會議, 辨論在所難免, 怎麼堅持己見而又不傷和氣, 卻是一門技巧。 綜合矽谷的文化和工程師的習慣, 我發現一些特性, 或者能幫助提高討論的質素:
1. 矽谷雖然猛人雲集, 博士隨處可見, 但討論時絕少會用年資或學歷去欺壓人, 一般都是以事論事。如認為自己有理, 可放心據理力爭。
2. 工程師看數據, 用數據來支持自己的論點, 事半工倍。
3. 工程師一向推崇的工作態度是「把難題解決」, 所以討論時最好能放下自我, 對事不對人。反駁時若發覺是自己錯了, 禮貌地認衰, 至少能得到別人的尊重, 增加下次討論時的本錢。
4. 避免用 "common sense", "its complicate" 等詞來支持自己的論點。可用 "are you sure" 來「拋」人, 但態度要客氣。
5. 這裡工作節奏什快, 解釋時要簡而精, 否則印象分大減。
以上純屬個人體會, 各位如有不同見解, 敬請留言多多賜教。
i will add two more points:
1) be open minded and not to become too defensive when your suggestion is criticized or questioned as there could be many solutions to a problem.
2) not being too humble or else it becomes sacastics.
Comment by skc — June 8, 2007 @ 8:50 pm
skc: Thanks for the comment.
I really encourage old friends and new visitors to add their own comments for this one: how to debate, defend your ideas, yet keeping a relatively friendly atmosphere. I hope by collecting the ideas from different personals, I can compile the common tricks that would work for most people.
Comment by 森記 — June 8, 2007 @ 9:04 pm